Quality Lead
- Posted 13 September 2024
- Salary Competitive
- LocationCardiff
- Job type Standard Application
- Discipline Quality
- Reference034195
- Contact NameMatthew Wallbank
Job description
Job Title: Quality Lead
Location: Covering our services in the South East and South West of Wales.
Salary: Competitive
Working Pattern: 37.5 hours per week – Remote Working
Role Overview
We are seeking a highly skilled and experienced Quality Lead to drive quality assurance and improvement within our Adult Social Care services across Wales.
The successful candidate will play a pivotal role in ensuring compliance with regulatory frameworks, overseeing risk management, and all aspects of governance.
They will also act as a key liaison with regulatory bodies such as CIW (Care Inspectorate Wales), ensuring that the service operates to the highest standards.
The Quality Lead will manage a team of Quality Partners.
Key Responsibilities:
Quality Assurance & Improvement:
* Conduct regular audits and evaluations of our services to ensure adherence to high standards of care.
* Identify areas for improvement and work with operational teams to create and implement action plans.
* Provide guidance and advice on the continuous improvement of service delivery.
* Lead the development, implementation, and monitoring of the Quality Assurance framework.
Regulatory Compliance:
* Ensure compliance with CIW regulatory standards, staying updated on relevant changes in legislation and best practices.
* Act as the point of contact for CIW inspectors, managing inspections and audits.
* Lead on the preparation and presentation of reports for external regulatory inspections and internal governance.
Risk Management & Governance:
* Develop and maintain effective risk management strategies, ensuring all risks are identified, assessed, and mitigated.
* Manage governance processes including incident reporting, safeguarding, and quality improvement action plans.
* Ensure services meet health and safety regulations and other statutory requirements.
* Lead investigations into serious incidents, complaints, or safeguarding issues and oversee corrective actions.
Leadership & Collaboration:
* Work collaboratively with senior management, external regulators, and other stakeholders to ensure quality standards are maintained and improved.
* Provide leadership, advice, and support to internal teams in matters related to quality assurance, governance, and compliance.
* Maintain strong professional relationships with key stakeholders, including CIW, local authorities, and the people we support.
Performance Monitoring & Reporting:
* Regularly report to the senior leadership team on quality performance, risks, and regulatory compliance.
* Lead on internal audits and present findings to senior management, identifying opportunities for service improvement.
Qualifications & Experience:
* A deep understanding of quality assurance, regulatory compliance, and governance.
* Demonstrable experience in working with regulatory bodies such as CIW or CQC.
* Proven track record in leading audits and quality assurance processes in a care environment.
* A relevant professional qualification in health and social care or a related field (e.g., NVQ Level 5 in Leadership and Management for Health and Social Care).
Skills & Competencies:
* Excellent knowledge of CIW regulatory frameworks and inspection processes.
* Strong leadership and decision-making skills with the ability to influence and engage stakeholders at all levels.
* Strong analytical and problem-solving skills, with the ability to handle complex issues relating to governance and compliance.
* Credible and professional, with excellent communication and interpersonal skills.
* Ability to work under pressure, manage multiple priorities, and deliver results to deadlines.
* Commitment to promoting high standards of care, safeguarding, and continuous improvement.
Desirable:
* Prior experience as a CIW inspector or auditor.
* Membership of relevant professional bodies (e.g., Social Care Wales).